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4 Components to the Modern Business Operating System (1)
Tyler ShannonFeb 3, 2024 5:49:59 PM4 min read

4 Components to the Modern Business Operating System

Ever feel totally overwhelmed, like there's just too much going on?

Maybe you're not sure which tasks are the most important, which deadlines need to be met first, or even when you’ll start working on that big proposal.

And on top of all that, you’re dealing with annoying computer issues like errors, login problems, or those never-ending requests for two-factor authentication.

Suddenly, it’s 6 PM and it feels like you haven’t really done anything all day.

We get it. We’ve been there too, and we know just how frustrating it can be. That’s why we created something to help solve these problems: the Modern Business Operating System (MBOS). A good MBOS helps you sort out what’s important, manage your tasks smoothly, and cut down on those pesky tech issues that eat up your time. With a solid operating system for your busienss, you can make the most of your day and focus on what really matters.

What is a business operating system? 

Just like a computer has an operating system that helps it manage all its parts and run programs, businesses can implement something similar: a Business Operating System.

This system isn't about computer hardware or software; it's about helping a company organize its resources and tasks so everything runs smoothly.

In our complicated world, it's super important for businesses, especially smaller ones, to use the right tools to succeed. That's where the Modern Business Operating System, or MBOS, comes in. Think of MBOS as a special kit made up of four key parts. Each part has a special job that helps businesses work better and smarter.

We'll go through each of these components one by one, showing you why they are important and how we use them to improve our business. We'll also share what tools we use for each part of our business operating system, and why we recommend them.

1. Project Management: The Backbone of Organizational Success

In the fast-paced business world, project management systems are not just a convenience; they are a necessity.

These systems are the backbone of organizational efficiency, enabling teams to track progress, collaborate seamlessly, and meet deadlines effectively. With a multitude of tasks, stakeholders, and objectives to juggle, a robust project management tool like Notion stands out.

Our Recommendation: Notion

We recommend Notion for its versatility and user-friendly interface. It allows for intricate task tracking, collaborative document editing, and the creation of comprehensive databases. Our team uses Notion to maintain a clear overview of projects, assign responsibilities, and ensure that every team member is aligned with their tasks and deadlines. Its customizable templates also allow us to tailor the tool to fit the unique needs of different projects, making it an adaptable asset for diverse business requirements.

2. RevOps: Streamlining Sales and Revenue Operations

Revenue Operations (RevOps) systems are crucial for modern businesses looking to streamline their sales and revenue processes. These systems bring together marketing, sales, and customer service data, providing a cohesive view that drives strategic decision-making and growth.

Our Recommendation: HubSpot

Our choice for RevOps is HubSpot, a powerful, all-in-one platform that integrates various facets of business operations. HubSpot excels in managing customer relationships, automating sales processes, and providing insightful analytics. Our utilization of HubSpot has revolutionized our approach to customer interactions, sales tracking, and marketing campaigns, resulting in enhanced efficiency and increased revenue.

3. Communication: The Lifeline of Remote and Hybrid Work Environments

Effective communication systems are the lifeline of modern businesses, especially in an era where remote or hybrid work models are prevalent. These systems ensure that teams stay connected, informed, and engaged regardless of their physical location.

Our Recommendation: Google Workspace

Google Workspace is our top pick for this critical component. It offers a comprehensive suite of tools including Gmail, Google Meet, and Google Drive, facilitating smooth communication and collaboration. In our organization, G-Suite has been instrumental in maintaining team cohesion, enabling real-time collaboration on documents, and ensuring seamless communication through its reliable email and meeting platforms.

4. Accounting: Ensuring Financial Accuracy and Compliance

Robust accounting systems are vital for ensuring financial accuracy, compliance, and sound decision-making. They provide the financial backbone for a business, handling everything from invoicing to expense tracking.

Our Recommendation: QuickBooks Online

QuickBooks Online is our suggested solution for this component. It offers a user-friendly interface, comprehensive accounting features, and cloud-based accessibility. Our use of QuickBooks Online has streamlined our financial processes, offering real-time insights into our financial health, automating routine tasks, and ensuring compliance with accounting standards.

In conclusion, these four components of the Business Operating System are integral to the smooth operation and success of modern businesses. The systems we recommend – Notion, HubSpot, G-Suite (Google Workspace), and QuickBooks Online – have been tested and proven in our own operations, making them reliable choices for small to medium-sized professional services agencies. Remember, the right tools not only simplify operations but also pave the way for growth and innovation.

If you are looking to modernize your business' operating system, our team is standing by to help you find and implement the right solutions.

Book a Discovery Call with Hourglass today.


Tyler Shannon

Tyler Shannon is a digital transformation strategist, certified HubSpot Solutions Partner, architect-emeritus, and technologist.